Golden 11 FAQ — All Your Questions Answered

No. Under Golden 11's policy, each person only one account only. If multiple accounts are found, they may be closed and any accumulated balance may be forfeited. If you're having issues with an existing account, please contact support.

KYC (Know Your Customer) verification is carried out For your security. This ensures no one else is using your account and that winnings reach the right person. KYC must be completed before initiating a withdrawal. Simply upload a photo of your NID or passport to complete verification.

Your account may be temporarily suspended if unusual activity is detected or a policy violation is found. In this case, support@golden11.appor reach us via Live Chat. Our team will resolve the issue within 24 hours.

On Golden 11 Minimum deposit BDT 300 and the minimum withdrawal is 500 BDT. These limits are set to ensure players on smaller budgets can participate with ease. Maximum limits may vary depending on the payment method.

Withdrawals via bKash, Nagad, and Rocket are typically 15 minutes to 2 hours completed. Bank transfers may take 1–3 business days. Withdrawals may be delayed if KYC verification is incomplete.

Golden 11 itself charges no No deposit fees. However, your payment provider (bKash, Nagad, etc.) may charge a small transaction fee. Withdrawals are also generally free, though certain conditions may apply — for details Terms & Conditions page to find out more.

Wait 5–10 minutes and refresh the page. If it still hasn't arrived, Transaction screenshot and send it via live chat or to support@golden11.app. The team will verify and resolve the issue promptly.

A wagering requirement means you need to place a certain amount in bets before withdrawing your bonus funds. For example, a BDT 100 bonus with a 10x requirement means you must wager before withdrawal Total bet of BDT 1,000 required. Each bonus has its own terms — Terms & Conditions Read.

Every day you log in Daily Login Bonus available. The weekly cashback automatically refunds a portion of your net losses. The cashback rate and conditions depend on your VIP level. For details On the Rewards page See.

Yes, on Golden 11 Refer & Earn Yes, this is available. When a friend registers and makes their first deposit using your referral code, you earn a set bonus. You can find your referral code in your account dashboard.

Yes, on Golden 11 Live Betting Yes, this is available. Odds update in real time during a match, and you can place bets at any moment. Live scores and stats are all visible directly on the platform.

Once a bet is confirmed, it generally cannot be cancelled. However, in some cases Cash Out This feature lets you withdraw part or all of your winnings before a match ends. Please note it may not be available for every match.

The minimum bet is generally 20 BDT onwards. The maximum limit depends on the event and market. High roller accounts are eligible for special higher limits — for details, High Roller page See.

Golden 11 keeps your personal information protected with the highest level of security. Our Privacy Policy your information is used solely for account management and legal purposes. It is never sold to third parties for marketing.

If you notice any unrecognized transactions or unauthorized access attempts on your account, Change your password immediately and notify us at support@golden11.app. Our security team will investigate and, if necessary, temporarily lock the account.