Your personal data is our most valuable asset. Find out exactly how Golden 11 protects your privacy — explained clearly on this page.
Every piece of your data on Golden 11 is handled with the highest level of security
All your personal and financial information is secured with AES-256 encryption. No unauthorized party can access this data.
Golden 11 never sells your personal information to marketers or third parties. Your data is used solely to improve the platform's services.
All payment transactions are processed through SSL-secured channels. Your card or mobile banking details are never stored on Golden 11's servers.
Only authorized Golden 11 staff may access your data, and only for specific, legitimate purposes. Every access is logged and audited.
Our systems are regularly audited by independent third-party security experts, and any vulnerabilities identified are addressed promptly.
You may request to view, correct, or delete your data at any time. We are obligated to respond within 30 days.
This Privacy Policy applies to all services on the Golden 11 platform. By using the platform, you are considered to have agreed to this Policy.
Golden 11 ("we", "us") is a trusted online betting and gaming platform in Bangladesh. We believe privacy is a fundamental right — and we are fully committed to protecting it.
This Privacy Policy ("Policy") describes how Golden 11 collects, stores, uses, and protects your personal information. It applies to our website, mobile application, and all other services we provide.
Golden 11's Privacy Policy is built in line with international data protection standards, particularly the GDPR framework. Our goal is to be fully transparent about where your data goes and why it is used.
Important: This Privacy Policy may be updated from time to time. If significant changes are made, we will notify you via email or platform notification.
Golden 11 collects two types of data from you: (a) information you provide directly, and (b) information collected automatically while you use the platform.
Directly Provided Information:
| Data Type | When It Is Collected | Purpose |
|---|---|---|
| Full Name | At Registration | Identity Verification |
| Mobile Number / Email | At Registration | Account Contact |
| Date of Birth | At Registration | Age Verification (18+) |
| Address | During the KYC Process | Identity Verification |
| ID Document (NID/Passport) | During the KYC Process | Legal Verification |
| Payment Details (Partial) | Transaction Time | Financial Processing |
Automatically Collected Information:
Golden 11 uses your data only for specific, legitimate purposes. We never process your information unnecessarily.
Golden 11 never shares your data with third-party marketers for commercial purposes. You can opt out of marketing communications at any time.
Golden 11's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.
We use the following types of cookies:
You can disable non-essential cookies through your browser settings. However, some features may be limited as a result.
Golden 11 never sells your personal data. However, limited information may be shared with the following parties under specific circumstances:
To be clear: Golden 11 never shares your full payment card number, PIN, or password with any third party.
Golden 11 does not retain your data beyond what is necessary. The retention periods for each data type are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account duration + 5 years | Legal Obligations |
| KYC Documents | 7 Years | Regulatory Requirements |
| Transaction History | 7 Years | Financial Regulations |
| Customer Support Records | 3 Years | Dispute Resolution |
| Log & Activity Data | 1 Year | Security Analysis |
| Marketing Preferences | Until Consent is Withdrawn | User Preferences |
Once the retention period expires, data is securely deleted or anonymised.
As a Golden 11 user, you have the following rights. Contact us to exercise any of them.
The right to know what information we hold about you.
The right to correct inaccurate or outdated information.
The right to request deletion of your data under certain conditions.
The right to restrict processing of your data for specific purposes.
The right to receive your data in a structured, portable format.
The right to object to marketing or profiling.
We are required to respond to rights requests within 30 days of receipt. For complex cases, this period may be extended to a maximum of 90 days.
Golden 11's services are strictly for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
If you become aware that a minor is using Golden 11, please support@golden11.appto let us know. We will take prompt action.
Golden 11 uses industry-leading technology to protect your data. Our security framework includes:
In the event of a data breach, we will notify the relevant authorities within 72 hours and inform affected users as quickly as possible.
Golden 11 may update this Privacy Policy from time to time, due to new legal requirements, new platform features, or security improvements.
Continued use of the platform after any changes constitutes your acceptance of the updated policy. If you do not agree to the new policy, you may request account closure.
Note: Visit this page regularly to stay up to date with our latest Privacy Policy. The "Last Updated" date at the top of the page is always kept current.
When using an online betting platform, the first question you should ask is — "Is my data safe?" Golden 11's Privacy Policy is designed to answer that question clearly. As online gaming and betting continue to grow in Bangladesh, data protection has never been more important.
Golden 11's Privacy Policy is more than a legal document — it is the foundation of our relationship with you. We believe users can only enjoy their experience when they know their personal data is in safe hands.
Many betting sites sell or misuse user data. At Golden 11, this is strictly prohibited. Our Privacy Policy ensures that your name, phone number, banking details, and betting activity will never be used without authorization.
Many people in Bangladesh use mobile banking for online transactions. When you pay via bKash, Nagad, or Rocket, your financial details are handled with the highest level of security. Golden 11 never stores complete payment information on its servers — only the transaction reference number is retained.
KYC (Know Your Customer) verification is mandatory at Golden 11, in accordance with international gaming licensing requirements. The purpose of KYC is to prevent money laundering, protect minors, and combat fraud.
Your KYC documents — such as copies of your NID or passport — are stored in fully encrypted form. Only authorised compliance officers can access this data, and every access is logged. Once verification is complete, all non-essential data is deleted.
While Golden 11 takes every measure to protect your data, there are a few simple steps you can take as well. Use a strong password and update it regularly. Keep two-factor authentication (2FA) enabled. Never share your account credentials with anyone. If you notice any suspicious activity, contact customer support immediately.
Golden 11's Privacy Policy is our commitment to earning your trust. We're not just a betting platform — we're your reliable partner in entertainment. Every piece of data you share is held in trust, and we take that responsibility seriously.
If you have any questions, please contact our FAQ page Find answers or reach out directly to our support team. We're always here to help.
Read our Privacy Policy? Register with confidence and start your experience on Bangladesh's most secure betting platform.