Golden 11 Terms & Conditions

These Terms & Conditions ("Terms") apply to the Golden 11 platform and all services under it. By accessing the platform through the Golden 11 website, mobile application, or any other channel, you are deemed to have automatically accepted these Terms.

These Terms & Conditions have been drawn up in accordance with international gaming laws and the guidelines of Golden 11's licensing authority. If you disagree with any part of these terms, please refrain from using the platform.

To open an account on Golden 11, you must provide accurate and complete information. Registering with false or incomplete details may result in account termination and forfeiture of any deposited funds.

• Each individual may operate one account only.
• Your account password and login credentials must be kept strictly confidential.
• Transferring or selling your account to anyone else is strictly prohibited.
• Any unauthorized access to your account must be reported to Golden 11 Support immediately.
• You are responsible for all activity carried out through your account.

The mobile number or email address provided at registration must be verified. Without verification, full account access will not be available.

Golden 11 is a responsible platform. We strictly ensure that only individuals aged 18 and above are permitted to use our services.

One of the following documents is required for KYC (Know Your Customer) verification:

Without completing KYC, withdrawals above ৳10,000 will not be permitted. Golden 11 may request additional documents if needed.

Golden 11 currently supports deposits via the following payment methods: bKash, Nagad, Rocket, Visa, and Mastercard. Any newly added payment methods will be announced on the platform.

• Minimum deposit amount: ৳200
• Maximum daily deposit limit: ৳5,00,000
• Deposits are usually credited to your account instantly.
• If a deposit fails, the funds will be returned within 24 hours.

Deposits from third-party accounts are not accepted. All deposited funds must come from a payment account registered in your own name.

The following conditions must be met to withdraw your winnings:

• KYC verification must be completed on the account.
• Minimum Withdrawal Amount: ৳500
• Maximum daily withdrawal limit: ৳2,00,000
• Withdrawal processing time: typically 5–30 minutes, and up to 24 hours in some cases.
• Withdrawals can only be made to the same payment method used for the deposit.

Winnings from a bonus cannot be withdrawn until the bonus conditions are met. Withdrawals may be temporarily paused during the verification process.

Golden 11 offers a wide range of bonuses and promotions. Each offer comes with its own specific terms, which are detailed on the respective offer page.

Wagering Requirements: To withdraw most bonuses, you must wager a specified multiple of the bonus amount. For example, the 100% welcome bonus typically carries a 20x wagering requirement.

• Each bonus may only be claimed once (where applicable).
• Once a bonus expires, it will be automatically cancelled.
• Multiple bonuses cannot be used simultaneously unless explicitly stated.
• To claim a bonus using a promo code, the code must be applied before making a deposit.
• Golden 11 reserves the right to modify or cancel any bonus offer.

Every bet outcome on Golden 11 is determined through an automated and transparent process. If a technical error is found in any bet result, Golden 11 reserves the right to void that bet and refund the amount.

• If the odds change after a bet is placed, the odds at the time of placement will apply.
• If an event is cancelled, the stake for the relevant bet will be refunded.
• In live betting, bets may be voided due to server delays or connectivity issues.
• Maximum win limits vary by market and are stated on the platform.

The following activities are strictly prohibited on the Golden 11 platform. If detected, the account will be immediately suspended:

• Use of Bots or Automated Software placing bets or playing games.
• Arbitrage Betting — Placing opposing bets on the same event across different platforms to guarantee a profit.
• Money Laundering — Using betting as a cover for illegal money laundering.
• Multiple Accounts to claim a bonus.
• Hacking or Manipulation — Attempting to manipulate the platform's systems or influence game outcomes.
• Credit Card Chargeback — Claiming a refund after losing a bet.

If such activity is detected, the account will be permanently closed, all funds and winnings will be forfeited, and legal action may be taken if necessary.

Golden 11 reserves the right to temporarily or permanently close any account for the following reasons:

• For violating the Terms & Conditions.
• For providing false information during KYC verification.
• If an account remains inactive for an extended period (12 months or more).
• As directed by legal or regulatory authorities.
• At the user's own request.

Users may request account closure at any time. Any remaining balance must be withdrawn before the account is closed.

Golden 11 believes betting is a form of entertainment. We want every user to play safely and responsibly. To support this, we offer the following:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits at your convenience.
• Session Limit: Automatic logout after a set period of inactivity.
• Cooling-Off Period: Take a temporary break anywhere from 1 day to 6 weeks.
• Self-Exclusion: Option to keep your account permanently inactive for 6 months or more.
• Reality Check: Periodic summary notifications of your betting activity.

For more information, visit our Responsible Betting Page View.

Golden 11 is committed to protecting your personal information. Our Privacy Policy details how we collect, store, and use your data.

In summary, we use your information to:

• For account management and identity verification.
• For payment transaction processing.
• To provide customer service.
• To meet legal and regulatory obligations.

For more details, visit our Privacy Policy Read.

For any dispute or complaint involving Golden 11, we are committed to a prompt and fair resolution. The dispute resolution process is as follows:

1. Step One: Contact our customer support directly to file a complaint. Our team aims to respond within 48 hours.
2. Step Two: If you are not satisfied with the support team's resolution, submit a formal complaint via email.
3. Step Three: Formal complaints will be reviewed by senior management within 7 business days.
4. Final Step: If both parties cannot reach an agreement, the matter will be resolved through the licensing authority.

If you have any questions or feedback about these Terms & Conditions, please get in touch. Our Bengali-speaking customer support team is available 24/7, every day of the week.

Our FAQ page Find answers to common questions. For more details, About Us Visit the page.